Complaints - Avae

Claims regarding items purchased from avae.pl are accepted and processed in accordance with Regulations

Please carefully fill out the form below. If you can take pictures of the detected defect – send them to us at the following email address hello@avae.pl, in the title of the message writing the word “COMPLAINT FORM” and the order number.

Name, First name *

First

Last

Phone number (required) *

Podaj proszę Twój numer telefonu, abyśmy mogli skontaktować się z Tobą w przypadku konieczności uzyskania dodatkowych informacji.

Email address

Please enter your email address. You will receive a confirmation of sending the Refund Form to this address.

Order number (required) *

Please give us your order number. You will find this number on your bill and in your order history. Giving us your order number will allow us to process the return procedure faster.

Product defect category *

Please indicate the category of the defect. This will allow us to process your complaint faster and respond to it more quickly....

Detailed description of the defect *

Please describe in as much detail as possible what the complaint is about.

If the item cannot be repaired - please indicate your preferred method of processing the complaint *

We will attempt to repair the product defect you indicate. However, when this is not possible or when the product is no longer available in the store www.lovin.pl - you will receive a refund of the costs incurred

Payment method used for the order (required) *

Przelewy24
PayPal
Payment by bank transfer
Payment on delivery

Please specify the method of payment for the order. In case of online payment, the funds will be returned by the same method, unless you wish to return them directly to your bank account. In this case, please enter your bank account number further down the form.

Bank account number

Please give us your bank account number if you want the refund to be made to your bank account number.

After completing and submitting the form – please send us the defective article along with a bill or invoice.

Returns should be addressed to:.

LOVIN S.C.

ul. Lelewela 36/78

80-442 Gdańsk